Our first priority is your complete satisfaction with your Closca helmet purchase. We will gladly accept returned product in saleable condition within 14 days of shipping.
Closca does not cover the cost of return postage EXCEPT for a defective helmet or error in shipping (i.e. we ship you the wrong size/style than ordered). If you believe the helmet you received is defective, please call us and send us pictures via email so we can determine the defect and issue you a credit or send you an exchange. Ordering the wrong size for your head is NOT considered an error on Closca’s part, so please be sure of your choice and of your size when making your purchase.
The original packaging must be in “new” condition so that we can re-sell your exchange.
For further information you can consult here: